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paul@premiergiftboxes.com

FAQ’s

Can I have my gift  delivered to me rather than the recipient?
Yes.  When you checkout, you will have the option for us to deliver to the payment address or a recipient address.

Can you deliver a gift to a hospital?
No. We require someone to sign for receipt of a delivery.  Unfortunately, most hospitals do not have the staff to accept deliveries and direct the gift to the recipient within the hospital.  For this reason we ask that deliveries go to home or work addresses.

How do I know my debit/credit card details are secure?
When you checkout, you will be redirected to a secure payment centre with PayPal.  We do not hold or even see your payment details.

I don’t have a debit/credit card.  Is there another payment method available to me?
Of course.  Whilst cards are the most popular way to pay, we appreciate that not everyone is happy with this payment method.  Please contact us with your order and preferred method of payment.  As soon as we receive cleared funds (ie cheque has cleared) we will dispatch your order.

My gift has arrived, but it is damaged.  What should I do?
Unfortunately there are the odd occasions when parcels get damaged in the post.  Our boxes are packaged very securely, but in the event that the goods inside are damaged, simply return the parcel to us (ensuring you obtain proof of postage) and we will be happy to replace it.

I ordered a gift 7 days ago and it has still not arrived.  Where is it?
Our gifts should arrive within a maximum of 3-5 working days. On our Premium delivery service,  all parcels are tracked through their journey with the courier.  Please contact us so we can investigate.

I am not happy with the gift I have received.  Can I have a refund?
Our aim is for 100% customer satisfaction.  If however, you are not completely satisfied with your gift, please return it to us in an unused condition, within 14 days of ordering, (ensuring you obtain proof of postage) stating why you were not satisfied and we will refund you in full.